IX Web Hosting: Is This 18-Year Old Web Hosting Service Worth It?

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If you're a blogger or an entrepreneur with a site, you're going to need a web host. Doing it on your own will be costly and time-consuming. Plus, if complaints arise, you're going to have to figure out how to fix it on your own and fix it quick. Picking a web hosting service is just the responsible thing to do. And picking IX Web Hosting is one of the most responsible ways to do it.

$ 3.99 - 266.99

Full Review

ixwebhosting-logoIX has been hosting since 1999, that is about 18 years of web hosting experience that most cannot compete with. The company guarantees that your site will be up 99.9% of the time, and offers unlimited disk space, bandwidth, and hosted domains. It’s an easy transition to IX because of their flexible plans and integration with the most popular hosting apps out there like WordPress, Joomla, Drupal, and more. There have been many satisfied clients who swear by IX and have been with them for almost a decade. But recently, there has been a rise in the complaints about them. Is it still “Trusted. Safe. Reliable.”?

ixwebhosting-features

Plans

ixwebhosting-featuresIX offers Linux Hosting, VPS Hosting, Cloud Hosting, WordPress Hosting, Windows Hosting, and hosting tools. Because of that, it can be really confusing looking at their plans and prices, if you don’t know exactly what you want. Let’s start with their Linux shared hosting plans.

ixwebhosting-pricing

Expert Plan Business Plus Unlimited Pro
$3.95/ mo (promo price) $7.95/ mo (promo price) $7.95/ mo (promo price)
Up to 2 IPs Up to 3 IPs Up to 15 IPs
1 free domain 2 free domains 3 free domains

Each of their plans contains core features such as unlimited web space, unlimited bandwidth, unlimited domains, and unlimited data transfer. While they support up to a specific number of IPs, only one is free, and then it’s $2/ mo for the Expert Plan for a 2nd IP, $1.50/mo for each extra IP on Business Plus, and $1/mo for each extra IP on Unlimited Pro.

Windows shared hosting plans:

Business Plus Unlimited Pro
3 Free Dedicated IPs 15 Free Dedicated IPs
2 Free Domains 3 Free Domains

If you’re not too fond of shared hosting, get VPS. IX offers two different Linux plans:

X4 Linux X8 Linux
$54.95/ mo (promo price) $89.95/ mo (promo price)
4x CPU Cores 8x CPU Cores
768MB Guaranteed RAM 2048MB Guaranteed RAM
1500GB Data Transfer 2000GB Data Transfer
50GB Storage 100GB Storage
2 Dedicated IPs 2 Dedicated IPs
Choose between cPanel/ Plesk Choose between cPanel/ Plesk

You can also choose between 2 different Windows VPS Plans:

X4 Windows X8 Windows
$69.95/ mo (promo price) $104.95/ mo (promo price)
4x CPU Cores 8x CPU Cores
768MB Guaranteed RAM 2048MB Guaranteed RAM
1500GB Data Transfer 2000GB Data Transfer
50GB Storage 100GB Storage
2 Dedicated IPs 2 Dedicated IPs
Plesk 10 Plesk 10

Both VPS plans include unlimited hosted domains, burstable RAM, and complete root/ admin access.

If you opt for Cloud plans, Linux and Windows have three each and they’re a lot more costly than the previous ones.

Linux

Professional Cloud Plan Business Cloud Plan Corporate Cloud Plan
$99.99/ mo (promo price) $174.99/ mo (promo price) $249.99/ mo (promo price)
2x CPU Cores 2x CPU Cores 4x CPU Cores
1GB Guaranteed RAM 4GB Guaranteed RAM 4GB Guaranteed RAM
300GB Data Transfer 900GB Data Transfer 1500GB Data Transfer
20GB SAN Storage 60GB SAN Storage 150GB SAN Storage
2 Dedicated IPs 2 Dedicated IPs 2 Dedicated IPs
cPanel add- on cPanel add- on cPanel add- on

Windows

Professional Cloud Windows Business Cloud Windows Corporate Cloud Windows
$129.99/ mo (promo price) $194.99/ mo (promo price) $269.99/ mo (promo price)
2x CPU Cores 2x CPU Cores 4x CPU Cores
2GB Guaranteed RAM 4GB Guaranteed RAM 4GB Guaranteed RAM
300GB Data Transfer 900GB Data Transfer 1500GB Data Transfer
40GB SAN Storage 60GB SAN Storage 150GB SAN Storage
2 Dedicated IPs 2 Dedicated IPs 2 Dedicated IPs
Plesk add- on Plesk add- on Plesk add- on

Performance

Before you choose a host, it’s important for you to be sure that it doesn’t have any performance issues. Go to isitdownrightnow.com to check for the response time. This is measured in milliseconds (ms) and will help give you an idea of what to expect if you choose IX. If it’s under 20ms, then it’s great. But the average is 21-50ms. I checked, and it’s at 20.51ms. Average, but good enough. But a graph below showing the last ten automatic checks, show IX having an average of around 60ms. They may have made some improvements, and that’s good, but you should dig around more if you’re looking for quick loading sites.

Aside from response time, uptime is one of the most important things for you to look at for a hosting provider. IX guarantees 99.9% uptime and tier 3 redundant data center. This is great because nothing’s worse than having to deal with your site being down all the time.

Normally, a host would have your site’s data on two servers; meaning you have one back up. IX gives you two backups. That’s three servers that contain your data. So even if your site is unlucky enough to go down, you’ll still have a piece of mind. They also have two industrial diesel generators on standby in case of any power outages. It’s nice to know that they’ve gone to these lengths to make sure and to let us know, that our sites will be up and running no matter what.

In order to make sure your site is protected from hackers, IX has come up with the following:

  • Spam Filtering
  • Malware Monitoring
  • McAfee Secure &Tested Daily
  • E-commerce Hackershield
  • On Staff Developers
  • PCI- Compliant
  • Dedicated Malware Team
  • 24/7 Admin Coverage
  • Data Center

IX is also e-commerce friendly with their free one click, easy install online store. They also have a selection of shopping carts that are likewise easy to install. You can get a free quote on professional web design services for your business as well as e-commerce tutorials. Their eCommerice SSL Certificate, worth $49.95 per year, is available as an add-on to help secure your business.

There are many other add-ons such as the Merchant Account & Gateway so you can process credit card payments, Website Moving Service to move your site to IX with ease, SiteLock to protect you and your visitors from hackers, and Site Builder to give you a professional looking site to decrease bounce rate and increase conversions.

While opinions on their performance and available features may vary depending on your needs, one thing everybody can agree on is the need for good customer service. And sadly, that’s what IX undeniably needs to work on. Some clients have said that while they’ve had issues about their sites going down, their deciding factor was the customer support’s failure to assist and resolve their issues.

While IX has been around long and is an okay web hosting provider, it seems that there are a few things they need to work on and their customer support won’t be able to help you out right away if you get them and have to deal with those issues yourself.

Pros

  • Easy to use
  • Wide range of plans to choose from
  • Feature rich
  • Options for OS and control panel​

Cons

  • ​Bad customer service

Despite the issues coming up, IX performs adequately as a web hosting provider that has been around for almost two decades. See for yourself, it may be what you’re looking for.


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